Do you charge junk fees? This year CFPB examiners identified instances of depository institutions charging unlawful junk fees on consumer deposit accounts.  You might be surprised that your institution still does some of these things that are considered unfair to the CFPB and other regulatory agencies.  In this program, learn what the hot buttons are and how to avoid them.  

Topics include: 

•  Surprise overdraft fees
•  Multiple non-sufficient funds (NSF) fees
• Reopening bank accounts that consumers have closed
• Discrimination Issues on Deposit Accounts
• And more from other regulatory agencies