Tired of being confused?  Tired of wondering if your increasing number of disputed electronic transactions are being handled properly? Spend an interesting day with your peers mastering EFT requirements so you can reduce the bank’s exposure to Regulation E violations and unnecessary refunds to customers!  We know that you are committed to protecting customers and the bank at the same time – is that really even possible?  You bet!  

We will dig into the nitty-gritty details of the complex world of proper disclosures and resolving customer electronic disputes due to the different rules from Regulation E, Visa and MasterCard operating guidelines, NACHA operating rules and guidelines, and principles of good customer service.  Our solution session will build a strong understanding of the regulatory requirements It’s not as bad as it looks once you strengthen your understanding of the seemingly conflicting requirements!  Our session is jam-packed with tools and checklists for you to implement immediately.  

Topics include:

• Electronic Fund Transfer Act (EFTA) & Reg E Definitions and Disclosures

• Importance of Definitions for New Payment Applications
• Initial Disclosures
• Subsequent Disclosures and Changes in Terms
• Payment Processor Service Providers and Depository Institution Roles

• EFT Errors, Disputes and Effective Investigations
• EFT Debit Card Fraud Trends
• ODP Risks and Best Practices

• Opt-In Requirements
• Civil Money Penalties, and Enforcement Actions
• UDAAP Risks
• Class Action Lawsuits

• Error Resolution Tools and Tips
• Current Examination and Enforcement Action Trends