Due to an unforeseen issue for the speaker, this class will be held virtual only. 

ABA Professional Certifications Continuing Education Credit (live stream registration only)
This program has been approved for 7.25 CRCM, 7.25 CERP and 7.25 CAFP credits by ABA (American Bankers Association) Professional Certifications. Certified professionals will report these credits at aba.csod.com


Tired of being confused?  Tired of wondering if your increasing number of disputed electronic transactions are being handled properly? Spend an interesting day with your peers mastering EFT requirements so you can reduce the bank’s exposure to Regulation E violations and unnecessary refunds to customers!  We know that you are committed to protecting customers and the bank at the same time – is that really even possible?  You bet!  

We will dig into the nitty-gritty details of the complex world of proper disclosures and resolving customer electronic disputes due to the different rules from Regulation E, Visa and MasterCard operating guidelines, NACHA operating rules and guidelines, and principles of good customer service.  Our solution session will build a strong understanding of the regulatory requirements It’s not as bad as it looks once you strengthen your understanding of the seemingly conflicting requirements!  Our session is jam-packed with tools and checklists for you to implement immediately.  

Topics include:

• Electronic Fund Transfer Act (EFTA) & Reg E Definitions and Disclosures
  • Importance of Definitions for New Payment Applications
  • Initial Disclosures
  • Subsequent Disclosures and Changes in Terms
  • Payment Processor Service Providers and Depository Institution Roles
• EFT Errors, Disputes and Effective Investigations
• EFT Debit Card Fraud Trends
• ODP Risks and Best Practices
  • Opt-In Requirements
  • Civil Money Penalties, and Enforcement Actions
  • UDAAP Risks
  • Class Action Lawsuits
• Error Resolution Tools and Tips
• Current Examination and Enforcement Action Trends

Patti Joyner founded Financial Solutions in 1990 to provide community financial institutions with effective solutions for the ever-increasing need for cost-effective regulatory risk management.  The company provides in-house training, compliance policy and procedure development and litigation support. Patti’s ability to transform complex requirements into simple, practical solutions is bound by a deep conviction that “excellence is not optional,” easily translating into effective answers for community bankers.  Patti firmly believes that being a community banker is all about the size of your heart, not your bank’s assets! She has a thorough understanding of the current regulatory environment and is able to integrate and streamline competing priorities without compromising compliance, results, or your sanity.  Patti loves people and banking - put the two together and its inspiring! Ms. Joyner is a frequent presenter for the American Bankers Association where she served as a faculty member of its prestigious Stonier Graduate School of Banking and National, Intermediate and Graduate Compliance Schools.  Additionally, Patti has delivered many ABA briefing/webcast series on a wide variety of compliance subjects. She works extensively with state and regional banking associations, and enjoys being a frequent speaker for various regulatory and law enforcement agencies. It was Patti’s privilege to be named ABA’s annual Distinguished Service Award winner for 2018 in recognition of her contribution to the banking industry across our country. Patti is a regularly published compliance resource for many other regional and national publications.  Her high energy style and slightly wicked sense of humor combine to provide entertaining, effective, successful and compliant solutions that will leave a smile in your heart along with answers to your questions. Ms. Joyner has a B.S. degree in Accounting from Louisiana Tech University where she graduated with honors.  Patti earned her Certified Public Accountant (CPA) certification in 1984.  She has over 38 years of banking experience and is a Certified Regulatory Compliance Manager (CRCM).