March 10, 2025
2:30pm-4pm


Member Fee (Live or Recording):  $165 per connection 
Non-Member Fee (Live or Recording):  $265 per connection


During the new account interview, you will run your bank’s Customer Identification Program and Customer Due Diligence.  This gives you the unique opportunity to identify and gain knowledge of how your customer plans to use the account.  In many instances, fraudulent identification and schemes will come to the surface with some basic knowledge about IDs and checks.  Learn more during this new accounts webinar for staff that opens accounts.

Topics include:

• Understanding types of identification
• Security features of identification 
• Security features on social security cards
• Types of new account fraud 
• Placing the new account hold
• Check scams and fakes
• Conducting the new account interview—Know Your Customer
• Red Flags for identity theft
• BSA Referrals 
• Running OFAC

New Account Representatives, Branch Managers, Personal Bankers, Compliance, Security and Training

Debbie Crawford is the President of gettechnical, Inc. a Florida-based firm, specializing in the education of banks and credit unions across the nation. Her 35+ years of banking and teaching experience  began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor's and master’s degrees. Deborah's specialty is in the deposit side of the financial institution where she teaches seminars on regulations, documentation, insurance and Individual Retirement Accounts.