Effectively Handling Customer Complaints (Webinar)

Member Fee:  $165 per connection 
Non-Member Fee:  $265 per connection 

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Speaker: Patti Joyner, Financial Solutions

Webinar Topics:

  • Regulatory Environment
  • Agency Complaint Structures
    • CFPB’s “Submit a Complaint” Categories
    • FDIC, FRB, OCC and Other Agencies
  • Process, Policy and Procedure
    • Compiling and Reporting Data
    • Key Performance Indicators and Key Risk Indicators
    • Integration of Complaint Data into your Risk Management Program
  • Major Compliance Consumer Complaint or Dispute Regulations
    • UDAP and UDAAP
    • Regulation X (RESPA)
    • Regulation Z (TILA)
    • Regulation BB (CRA & Fair Lending)
    • Regulation V (FCRA)
    • Regulation E (EFTA)
    • Other Complaint Categories
When
7/10/2020 10:00 AM - 12:00 PM
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