Effectively Handling Customer Complaints (Webinar)

Member Fee:  $165 per connection 
Non-Member Fee:  $265 per connection 

Click here for brochure

Speaker: Patti Joyner, Financial Solutions

Webinar Topics:

  • Regulatory Environment
  • Agency Complaint Structures
    • CFPB’s “Submit a Complaint” Categories
    • FDIC, FRB, OCC and Other Agencies
  • Process, Policy and Procedure
    • Compiling and Reporting Data
    • Key Performance Indicators and Key Risk Indicators
    • Integration of Complaint Data into your Risk Management Program
  • Major Compliance Consumer Complaint or Dispute Regulations
    • UDAP and UDAAP
    • Regulation X (RESPA)
    • Regulation Z (TILA)
    • Regulation BB (CRA & Fair Lending)
    • Regulation V (FCRA)
    • Regulation E (EFTA)
    • Other Complaint Categories
7/10/2020 10:00 AM - 12:00 PM
Online registration not available.

Know your login? Sign in here to register.

Not sure if you have a login? Use the search below.

Please enter your search criteria to view results

If you recognize any details above, use the links below to retrieve your username or reset your password.


If you need your username...    If you know your username...
Retrieve Your Username    Reset Your Password


If none of the above apply click here to create an account.


No content found