Due to COVID-19 this class been rescheduled from April 30 to September 10.
This seminar has been changed to virtual through Zoom.
Member Fee for Virtual Live Seminar or Virtual Seminar Recording: $265
Non-Member Fee for Virtual Live Seminar or Virtual Seminar Recording: $465
Click here for brochure
Please note: If you participate in the live virtual seminar, we will email a certificate to you following the program. If you opt for the recording, we will not be able to provide a certificate because we will not be able to track attendance.
Speaker: Susan Costonis, Compliance Consulting & Training for Financial Institutions
This seminar will help you understand the Regulation E requirements, including:
- The basic disclosure requirements of Reg E and the definitions that guide the regulation.
- How to determine if a customer is liable for an unauthorized transaction and how to conduct investigations into alleged errors.
- What the initial EFT (electronic fund transfer) disclosures must include and requirements to change the terms of your agreement.
- Case studies of investigation claims will help you understand the four investigation time periods; providing provisional credit; the notice process for investigating claims and sample letters; suggestions to calculate liability for unauthorized transactions; and tips for separating valid claims from those that don’t require error resolution.
- Learn if your bank is paying claims that could be denied within the guidelines of Reg E while also making sure that legitimate error resolution is being handled properly. Learn how to use investigation results effectively.