August 14, 2023
2:30pm-4:00pm
Member Fee (Live or Recording): $165 per connection
Non-Member Fee (Live or Recording): $265 per connection
During this four-part study we will work directly from the New Account Manual. You will receive a new copy of the manual and a study outline.
Part 2 - Louisiana Deposit Accounts Part II: Fiduciary Accounts
Part 3 - Louisiana Deposit Accounts Part III: Successions & Affidavits
Part 4 - Louisiana Deposit Accounts Part 4: Business & Nonprofit
Part I Laying a Good Foundation—Consumer Accounts
During this session, we will look at the federal and state laws that underlie our consumer accounts. We will look at many mistakes that you can make on the basic accounts we open every day. We will also discuss our customer’s life changes like divorce and death. How can we help our customers navigate through their life cycle from birth to death in a way that is safe and compliant for all of us? This program will explore all the regulatory concerns in our customers consumer accounts.
- Customer Identification Program
- Customer Due Diligence
- W9-and W-8 Review of our tax reporting requirements
- Implementing interest reporting rules on Nonresident Aliens
- Individual Ownership
- Joint Ownership
- Payable on Death
- Powers of Attorney
- Removing Names at divorce and death
- Changing Ownership during our customer’s life cycle
- Signature Card Danger Zones
- Disclosures—When to give which disclosures for consumers
Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training
Deborah Crawford is the President of gettechnical, inc. a Florida-based firm, specializing in the education of banks and credit unions across the nation. Her 35+ years of banking and teaching experience began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor's and master’s degrees. Deborah's specialty is in the deposit side of the financial institution where she teaches seminars on regulations, documentation, insurance and Individual Retirement Accounts.