Head Teller Training (Virtual)
Date & Time
September 22, 2026
9am-4pm
Registration Fees
Member Fee: $265 (Virtual Seminar); $530 (Seminar Recording); $100 Add on Recording fee with Virtual Seminar Registration
Non-Member Fee: $465 (Virtual Seminar); $730 (Seminar Recording); $100 Add on Recording fee with Virtual Seminar Registration
Please note: Certificates will only be emailed to registered attendees following the program. We will verify attendance in Zoom. If you register for the recording, we will not be able to provide a certificate because we will not be able to track attendance.
Overview
Need help with training head tellers? This program is for you. We will tell you the why behind many of the things we do at the teller line.
Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs.
This program will complete training requirements for: BSA, Regulation CC, and Security.
Topics include:
- Cash Handling
We will look at counting currency, protecting your drawer, balancing, and all things cash. You will learn how to detect counterfeit currency and prevent loss for your financial institution. Learn how to train new tellers in a “why we do some of the things we do when it comes to cash handling” format.
- Checks and Legal Issues
We will look at UCC 3 and 4 and learn the rules behind endorsements, stop payments, cashiers checks, and deceased owner’s checks. Learn about the rules for checks and how to prevent fraud.
- Regulation CC
Learn how to place holds on checking accounts for compliance and security. What are the rules for new accounts, holds, counting days, and forms. You will learn how to make decisions and execute the hold properly.
- Security, Fraud, and BSA Red Flags
Learn how to handle yourself in a robbery and active shooter scenario. Learn your role in protecting the financial institution from money laundering. Questions that have to be asked and answered by account holders when transacting for the elderly and other vulnerable customers.
Who Will Benefit
Tellers, Frontline, Training
Instructor
Debbie Crawford is the President of Gettechnical Inc a Florida based training company. Her 30+ years of experience began at Hibernia National Bank in New Orleans. She does training on deposits, BSA, IRAs, tellers, compliance and many other areas of the financial institution. She graduated from Louisiana State University with both her Bachelor and master’s degrees.
Registration
Registration ends 9/21/2026 4:00 PM CDT