An overview of critical supervisory skills, including hiring, performance management, coaching, rewards and recognition, corrective action, managing employee relations and managing change. Today's supervisor must not only be proficient in bank specific areas but also needs to be confident in their approach to hiring and supervising staff.
Pricing
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Facilitated Course: Member, $750; Nonmember, $950
Learning Objectives
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Select the most qualified candidate for the job
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Describe the importance of ethical practices in banking
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Identify the major strategies for managing employee relations
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Explain the need for employee corrective action and plan appropriate steps for corrective counseling
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Explain the change process and what actions to take to manage change
Audience
New and potential first level supervisors.
Course Credits
ABA Diplomas/Certificates: This course applies to the Bank Operations Diploma and the Military Banking Operations.
Participants who successfully complete this course and complete either Banking Fundamentals or Banking Today will receive the ABA Supervisor Certificate.