This position is responsible for the overall sales, production, profitability and regulatory compliance of a branch. It is also the responsibility of this position to ensure the branch delivers quality, accurate, and timely customer service. Essential Duties and Responsibilities: Business development of market area through proactive sales calls and networking to meet or exceed production goals such as growth of consumer and business loans, deposits, and fee income for retail managers. Regularly monitor the efficiencies of production standards. Manage personnel, recommend & maintain staffing levels, performance appraisals, provide training, promotions, hiring, recommend salary adjustments and terminations. Responsible for resolving all customer service problems. Responsible for controlling operational and administrative expenses. Ensure that regulatory compliance standards are met.